Zerodha customer complains of glitches; here's what the brokerage had to say

Customers of discount brokerage firm Zerodha vented their ire on social media on March 1 for losses they had to encounter due to technical glitches.

Some of Zerodha’s customer took to Twitter to raise concerns about order placement errors on Kite, frozen prices, F&O update lag while others said they were not able to exit or edit stop loss.

Zerodha admitted some users faced ‘issues’.

“Some of our users faced issues while placing orders intermittently on Kite for a few minutes. The issue has been resolved now,” it said in a statement.

On the other hand, domestic brokerage HDFC Securities blocked trading in NSE’s cash segment for its clients for a limited period due to a “technical glitch”.

The country’s biggest bourse NSE, which had suffered a nearly four-hour trading halt last week, due to telecom connectivity issues, said all the operations across its platforms are “functioning smooth and normal”.

At 10:01, HDFC Securities tweeted from its official handle, saying, “We have blocked trading in NSE cash due to a technical glitch. We request our customers to place cash orders on BSE. All other segments are working fine.” Within 15 minutes, which saw a quick clarification from the NSE about its operations being normal, the domestic brokerage put out another tweet asking customers to place orders through the NSE cash segment.

NSE’s smaller rival BSE said there are no issues on fresh orders or square-offs at Asia’s oldest stock bourse.

BSE’s chief executive Ashishkumar Chauhan clarified that the statement was in response to brokers and investors reporting problems on Twitter on a “competing exchange” in the morning.

He added that no one has reported any problems in trading at BSE either on Monday or any day last week.