To win back customers from e-commerce platforms, offline retailers are offering gift vouchers, gym memberships, free cosmetic laser treatments, etc.
The consumer is highly discernible today and knows how to separate wheat from the chaff. Retailers too would love to have him or her on their side
The violation of new rules for e-commerce entities under the Consumer Protection Act, 2019 attracts penal action.
Sources said India will examine the proposed action with the stakeholders concerned and would take suitable measures